Technical Support

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Technical Support

The Sun Corridor Network engineering staff are available 24/7 to help with your service.

Report a Technical Issue

You may also email us at eng@suncorridornet.org.

The authorized technical, administrative, or billing contacts from your organization may report a service issue. The authorized contact will be verified before making any changes to your service.

Please provide detailed information about the service issue  to resolve the issue as quickly as possible.

Helpful information to collect before you contact the Engineering Staff includes:

  • Specific error messages received
  • Date and beginning/end time of problem
  • Source and destination IP addresses or DNS site names
  • A trace route from the source address to the destination address demonstrating the problem
  • Trouble ticket number if you are contacting the NOC on a previously reported issue.